Subscription Agreement

This agreement is between Hemanth Sai Kumar, trading as Coworking OS (“we”), Hyderabad, Telangana, India, and the coworking business that accepts a Coworking OS quote (“you”). It starts when you accept your quote online.

01What you get

1. Access to Coworking OS — the web app, the Android and iPhone apps and, if your plan includes it, Coworking OS Mail — for your coworking business, on the plan in your accepted quote.
2. The set-up and onboarding listed in your quote (for example data import and team training).
3. We keep improving the product. We will not remove a core feature you rely on (rent, invoices, receipts, bookings, tenants, helpdesk) without at least 60 days’ notice.

02Your account and your team

1. You decide who on your team has access and what they can do, and you are responsible for their use of the account and for keeping sign-ins secure (we recommend two-step sign-in).
2. Your tenants may use the tenant app to see bills, pay, book and raise requests. You decide who is invited.

03Fees and payment

1. You pay the fees in your accepted quote, monthly or yearly in advance, plus GST.
2. Invoices are sent 7 days before each period and are due within 7 days.
3. If a payment is more than 15 days late we remind you; after 30 days we may switch your account to read-only (you can still view and export your data, but not add or change it) until it is paid. We never delete data for late payment.
4. Prices for a period you have paid for never change. We give at least 30 days’ notice of any change for later periods.
5. Rent and booking payments from your tenants go directly to your own payment gateway account. We never hold your money.

04Your data

1. Your data belongs to you — tenants, invoices, receipts, agreements, documents and emails.
2. We use it only to provide Coworking OS to you. We never sell it or use it for advertising.
3. Your data is kept separate from every other customer’s; no other customer can see it.
4. You can export your data at any time (Excel/CSV and PDFs; Mail as a download). After you leave, on request we provide a full export within 15 days.
5. After the agreement ends we keep your data for 60 days so you can come back or export it, then delete it, except records the law requires us to keep.
6. For personal data you put in Coworking OS we act as your data processor, and you are responsible for having the right to share it with us, under India’s Digital Personal Data Protection Act, 2023. Our Privacy Policy explains how we handle personal data.

05Security and backups

1. We use reasonable security measures: encrypted connections, separation between customers, two-step sign-in, daily backups kept off-site, and monitoring.
2. If we learn of a security incident affecting your data, we tell you without undue delay and explain what we are doing about it.

06Support and availability

1. Support by in-app chat, WhatsApp and email, Monday to Saturday, 9 am to 9 pm IST. We aim to reply within 2 working hours.
2. We aim for Coworking OS to be available at least 99.5% of each month, outside planned maintenance, which we announce in advance and usually do at night IST.

07Fair use

1. Use Coworking OS lawfully and only for your coworking business. Do not send spam through Mail or WhatsApp, upload harmful content, or try to access other customers’ data or the system’s internals.
2. We may suspend access that puts the service or other customers at risk, and we will tell you why.

08Ending the agreement

1. Monthly plans: cancel any time; access continues to the end of the paid month.
2. Yearly plans: cancel any time; access continues to the end of the paid year. If you cancel within the first 30 days of a yearly plan, we refund the unused months.
3. We may end the agreement with 30 days’ notice, or immediately for a serious breach (such as non-payment beyond 60 days or misuse under Fair use). Your right to export your data still applies.

09Liability

1. We provide Coworking OS with reasonable skill and care. Software can have faults; we fix them as quickly as we reasonably can.
2. Our total liability under this agreement is limited to the fees you paid in the 12 months before the claim. Neither of us is liable for indirect or consequential loss, such as lost profits.
3. Nothing here limits liability that cannot be limited by law.

10General

1. This agreement, your accepted quote and our Privacy Policy are the whole agreement between us.
2. We may update these terms with 30 days’ notice; changes do not apply to a period you have already paid for.
3. This agreement is governed by the laws of India, and the courts at Hyderabad, Telangana have jurisdiction.
4. Notices go by email to the addresses on file. Ours is info@coworkingos.in.