Help centre
How do I…?
Short guides with real screens, for owners, staff and members. Send a link instead of explaining twice.
Getting started
Set up your space in an afternoon.
Rent & invoices
Invoices, payments, reminders and receipts.
Tenants & cabins
Adding tenants, agreements, notices and move-outs.
Meeting rooms & desks
Bookings, the walk-in page and payments.
Enquiries to agreements
Leads, proposals and e-signed agreements.
Helpdesk, wallet & assets
Complaints, credits, servicing and attendance.
Member portal
For tenants: pay, book, request and download.
Quick answers
I recorded a payment on the wrong tenant. How do I fix it?
Open the tenant, find the payment under Transactions and delete or edit it, then record it on the right tenant. The activity log keeps a trace of both.
A tenant says they didn't get the invoice.
Open the tenant → Communications to see what was sent and to which number. Check the mobile number, then resend from Books & Invoices.
Can staff see the P&L or change rents?
No. Staff handle tenants, payments, bookings and helpdesk. Rents, contracts, books and settings are for admins.
How do I move a tenant to another cabin?
Open the tenant and change the cabin; the move date and the old cabin are kept in their history.
WhatsApp messages stopped going out.
Check Settings → Integrations. If Meta has limited or blocked the number, the status says so and email continues. Appeal through Meta Business Support.
Does Coworking OS work without internet?
Yes. Your data is on the device and changes sync when you're back online.
How do I get all my data out?
Settings → Organization → Your data → Download all my data. Spreadsheets of everything, any time.