Complaints with a photo, in two taps
Members report a problem from the member app: Wi-Fi, AC, cleaning and nine more categories, with photos. Nothing gets lost in a WhatsApp group.
Targets, replies and internal notes
Each priority has a response target and a fix target, and overdue tickets are flagged. Your team replies to the member and keeps internal notes the member never sees. When it is fixed, the member confirms and rates it.
An asset register that reminds you
List every AC, purifier, generator and router. Give each a service plan (monthly, quarterly or one-time), and the next date rolls forward by itself. Warranty alerts arrive before a warranty runs out.
AMC contracts and service bills
Annual maintenance contracts are tracked with their renewal dates. Each service record carries the bill photo and goes into your expenses in one tap, so maintenance shows up in your P&L.
Complaints linked to the asset
Open an asset and see every ticket raised about it, which tells you when a repair has become a replacement.
How do members raise a complaint?
From the member app, in two taps: pick a category such as Wi-Fi, AC or cleaning, add a photo and send.
Can I set response and fix times?
Yes. Each priority has a response target and a fix target, and overdue tickets are flagged.
Can I track AMC contracts?
Yes. Annual maintenance contracts are tracked with their renewal dates, alongside each asset's service plan and warranty.
Does a service bill go into my expenses?
Yes. Add the service record with a photo of the bill, and it goes into your expenses in one tap.