What works today
- Your own number: members see your business, not ours.
- Invoices, reminders and receipts on WhatsApp, with email as the fallback.
- WhatsApp inbox beside each member's cabin and account.
- Meta's charges for messages are billed by Meta to your WhatsApp account.
How to connect WhatsApp Business
- Open Settings → Integrations and click Connect under WhatsApp.
- Sign in with the Facebook account that manages your business.
- Pick or create your WhatsApp Business number. A number already used in the WhatsApp app on a phone can't be used here; most spaces take a new SIM.
- Finish Meta's verification. When the status shows Connected, invoices and reminders go out on WhatsApp.
Step-by-step with screenshots: help centre guide. All integrations: integrations.
Can I use my existing WhatsApp number?
Not one already used in the WhatsApp app on a phone. Most spaces take a new SIM for the business number.
Who pays for WhatsApp messages?
Meta bills message charges to your own WhatsApp account.
What if Meta restricts the number?
Invoices still go out by email, and the app links you to Meta Business Support to appeal.