The answer bot: your FAQ answers first

Tick Answer questions from my FAQ first under Answer bot in Organization → Website kit, and write question-and-answer pairs.

1. Click + Add the usual questions for a ready set (timings, parking, Wi-Fi, power backup, meeting rooms, GST invoice, lock-in, deposit) and fill in your answers, or + Add a question for your own.
2. For each, write the question, its answer, and optionally 'other words people use' for it.
3. Click Save changes. The first four answered questions also appear as one-tap buttons in the bubble.

How it behaves

• It never makes things up. It only shows answers you wrote.
• After an answer the visitor is asked 'Did this answer it? Yes / Talk to a person'.
• No match, or 'Talk to a person': the chat goes to your team, or to the away form outside hours.
• Asked on your website, not answered (last 30 days) lists the top 10 questions it couldn't answer, each with Add to FAQ. Check it once a week.