UPI QR, “I’ve paid” and Payments to confirm

When a bank account has a UPI ID, every invoice that still has something due carries a Pay by UPI QR: on the PDF, in the invoice email and in the member app. It is separate from the Pay Now link; both can show.

What the member does

1. In the member app, open Pay and tap the unpaid invoice. Scan the QR, copy the UPI ID or tap Open UPI app.
2. After paying, tap I've paid and enter the 12-digit UTR, the amount (filled in with what is due) and the date. A screenshot is optional.
3. The app says we're checking with the bank. When you confirm, the member gets the receipt and a push; if not, they see the reason and can try again.

What you do: Payments to confirm

Claims appear in Rent Payments → Payments to confirm (the pill at the top), on the Dashboard under Needs you, and on the phone in Money → To confirm. Super Admins and Staff decide; Viewer admins see the list without buttons.

1. Check your bank account for the UTR and amount shown on the card.
2. Press Confirm. You have 5 seconds to undo; then the payment is recorded with the UTR as the reference and the receipt goes out by email (WhatsApp if you tick it).
3. Not in the bank? Press Not received, pick the reason (not in our bank, wrong amount, wrong UTR, other) and add a note. The member sees it and can try again.

Nobody forgets

• After 2 working hours (9 am to 8 pm), Super Admins and Staff get a reminder push.
• After 24 hours, Super Admins get a push and an email.
• The morning overdue digest lists how many payments wait to be confirmed, and automatic rent reminders skip a month with a claim waiting.